Privacy Policy

Mohan Brothers is an online grocery store serving customers in and around Shahjahanpur, Uttar Pradesh, India. We provide online grocery ordering, home delivery, store pickup, shopping lists, cart, wishlist, recently viewed products, product search, voice search, and order management features.

This Privacy Policy explains how we collect, use, store, protect, and share information when customers use our website, services, checkout, account pages, payment proof upload, and related customer support channels.

"Customer", "you", and "your" refer to any person using the Mohan Brothers website or placing an order. "We", "us", and "our" refer to Mohan Brothers. "Services" means our website, ordering, delivery, store pickup, account, payment, support, and related features.

We collect information needed to run a reliable grocery e-commerce service and to provide support, delivery, security, and account features.

• Name, mobile number, email address, login and OTP verification details.
• Delivery address, house/building details when provided, street, landmark, colony/area, pincode, GPS coordinates, Google Maps location, and delivery instructions.
• Shopping lists, wishlist, recently viewed products, cart, order history, selected product variations, and customer preferences.
• Payment information required for supported methods, including UPI reference IDs, payer details when submitted, payment status, and uploaded payment screenshots or PDF proof for manual verification.
• Device information, browser information, cookies, analytics events, IP address, approximate technical location, session information, and security logs.

We use customer information only for legitimate business purposes connected with grocery ordering, delivery, security, service improvement, and customer support.

• To create and manage customer accounts, verify OTP login, process orders, generate invoices, and provide order updates.
• To deliver groceries, verify serviceability, contact customers during delivery, and help staff open accurate Google Maps directions.
• To prevent fraud, fake orders, payment misuse, unauthorized access, abuse, and security incidents.
• To improve product search, shopping lists, recommendations, website performance, and customer experience.
• To send service messages such as OTPs, order confirmations, payment verification updates, delivery updates, support replies, and optional promotional messages where applicable.

Location permission may be requested when a customer chooses to use current location. Location is not compulsory immediately after login, but a valid serviceable location is required before checkout for home delivery.

We use GPS coordinates and Google Maps location to validate whether the delivery address is within 12 km of Shahjahanpur, Uttar Pradesh, to reduce wrong deliveries, and to provide delivery staff with accurate directions.

If location permission is denied, customers may enter address details manually and select or adjust the location. Location data is used for delivery and serviceability purposes and is not sold.

Cookies and similar technologies help the website remember secure sessions, cart state, login status, and preferences.

• Essential cookies are required for login, cart, checkout, security, and basic website operation.
• Functional cookies help remember preferences such as selected location, saved shopping state, and smoother browsing.
• Analytics cookies or similar tools may be used to understand website performance and improve the customer experience.

We may contact customers through phone, WhatsApp, SMS, email, or website notifications for service-related communication.

• OTP verification, login/security alerts, order confirmations, invoice and delivery updates.
• UPI payment verification pending, verified, or rejected updates.
• Customer support, replacement, refund, store pickup, or delivery coordination.
• Promotional messages may be sent where permitted and can be limited by contacting support.

We use reasonable technical and organizational safeguards to protect customer data. No website can guarantee absolute security, but we work to reduce risk and restrict access.

• Secure authentication, protected APIs, limited staff access, role-based permissions, and owner-only administrative controls.
• Sensitive operational data is accessed only by authorized personnel who need it for order processing, delivery, support, payment verification, or administration.
• Two-factor authentication may be used for sensitive panels where configured. Payment screenshots and customer details are handled with restricted access.

Customers may view account information, update profile details, manage saved addresses, delete saved addresses, and contact support for corrections or account-related requests.

Account deletion or data removal requests may be subject to applicable legal, accounting, tax, fraud-prevention, dispute, and business record requirements.

We may use trusted third-party services to operate the website and provide customer features.

• Google Maps for location selection, map links, and delivery directions.
• Cloudinary or similar media storage for product images, banners, and payment proof uploads.
• Email, SMS, WhatsApp, and OTP providers for authentication, alerts, and customer communication.
• Analytics and hosting services to monitor performance, security, and reliability.

We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, taxation, legal compliance, fraud prevention, security monitoring, dispute resolution, and business operations.

Some information may be retained even after account deletion where required by law, audit needs, payment disputes, delivery records, or legitimate business protection.

Our services are intended for customers who can lawfully place grocery orders. Minors should use the website only with the involvement and consent of a parent or guardian.

We may update this Privacy Policy from time to time to reflect business, legal, technology, or service changes. The latest version will be posted on this page with the Last Updated date.