Return, Refund & Exchange Policy

Customer satisfaction is one of Mohan Brothers’ highest priorities. We make every effort to provide fresh, genuine, high-quality grocery products and a smooth shopping experience for home delivery and store pickup customers.

This policy explains when returns, refunds, and exchanges may be accepted and how customers can complete the process.

Customers may request a return within 5 days from the date of delivery, subject to the eligibility conditions below.

Products that do not meet these conditions may not be accepted for return.

• Unused
• unopened products in original condition with original packaging
• intact labels/seals
• and invoice/order confirmation.

Refund requests are accepted within 5 days of delivery for eligible products.

Refunds are processed only after the returned product has been inspected and approved by Mohan Brothers staff.

Refunds will be issued using an appropriate method determined by Mohan Brothers, depending on the original payment method and applicable circumstances. Processing times may vary depending on the payment method and operational requirements.

If the return is rejected because it does not meet the eligibility criteria, the customer will be informed accordingly.

Exchanges are accepted within 5 days from delivery for eligible products.

Products must be unused, unopened, in original condition, and returned with the original invoice or order confirmation.

Exchanges are subject to product availability. If the requested replacement is unavailable, Mohan Brothers may offer an alternative product or process the request according to the applicable return/refund policy.

Currently, all approved returns and exchanges must be completed at the Mohan Brothers store.

Home pickup for returns or exchanges is not available unless specifically announced by Mohan Brothers in the future.

Follow these simple steps for a return request.

1. 1Visit the Mohan Brothers store.
2. 2Bring the product in its original unused condition.
3. 3Bring the original invoice or order confirmation.
4. 4Our staff will inspect the product.
5. 5If approved, the return and refund process will begin.

Follow these simple steps for an exchange request.

1. 1Visit the Mohan Brothers store.
2. 2Bring the product in its original unused condition.
3. 3Bring the original invoice.
4. 4Our staff will inspect the product.
5. 5Select the replacement product, subject to availability.
6. 6If there is a price difference, the customer may need to pay the difference or receive the balance according to store policy.

Certain products cannot be returned or exchanged for hygiene, food safety, legal, or quality reasons.

Category-specific exceptions, if any, will be communicated by Mohan Brothers where applicable.

• Opened food products
• perishable items
• dairy
• frozen products
• fresh fruits and vegetables
• bakery products
• prepared food
• opened personal care or baby food
• products damaged due to customer misuse
• products without invoice
• and products returned after the allowed period.

If a customer receives damaged products, incorrect products, or missing items, they should contact Mohan Brothers as soon as reasonably possible after delivery.

Our team will review the issue and resolve it appropriately based on product condition, order details, and available records.

Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Refunds for eligible cancelled prepaid orders will be processed according to the refund policy.

Refund requests are reviewed after product inspection. Approved refunds are processed as quickly as reasonably possible.

Customers will be informed once the refund has been approved.

Customers should inspect products upon delivery, store products appropriately after delivery, keep the original invoice, return products within the allowed period, and cooperate during inspection.

Mohan Brothers reserves the right to reject fraudulent return requests, reject products not meeting return conditions, reject returns outside the eligible period, and modify this policy from time to time.